Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions govern enquiries, site visits, products and installation services provided by Mr. Perfect Home Tech, operating as Mr. Perfect. By using this website, requesting a visit, accepting a quote or proceeding with installation, you agree to these terms.

2. Service area

During the current phase, our services are available in Nashik only. We confirm the locality, site access and suitability before accepting a booking. Submitting an enquiry does not guarantee service availability.

3. Our products and services

We currently provide the following balcony solutions:

Free site visit and installation are included for the above products in eligible Nashik locations, subject to site suitability and a confirmed order.

4. Site visits, quotes and orders

A site visit helps us check measurements, mounting surfaces, balcony access and the product option suitable for your home. Any price shown on the website is a starting price or rate. The final quote is confirmed after the site visit and before work begins. An order is accepted only after you approve the final product details and quote.

5. Pricing and additional work

Prices are in Indian Rupees (INR). Additional charges may apply for optional items, non-standard site conditions, extra material, changes requested by the customer or work outside the confirmed scope. We will explain applicable additional charges and seek your approval before proceeding.

6. Payment terms

A confirmed order requires a 50% advance payment. The remaining 50% is due after installation is completed. We may begin procurement, reserve installation capacity or schedule work only after receiving the advance. Any payment arrangement must be confirmed in writing through our approved communication channel.

7. Installation and customer responsibilities

• Provide accurate contact, address and site information.
• Ensure reasonable access to the balcony or installation area at the agreed time.
• Obtain any required permission from the property owner, society or building management.
• Disclose known site hazards, concealed defects or restrictions before the visit.
• Review the final product configuration and quote before installation.

We may pause, reschedule or decline work where access is unsafe, required permission is unavailable, or site conditions differ materially from those disclosed or inspected.

8. Site conditions and additional work

Our quote is based on the conditions visible or disclosed at the site visit. Hidden structural conditions, unsuitable mounting surfaces, water seepage, electrical hazards, building restrictions, access limitations or customer-requested changes may require additional work, material, time or charges. We are not responsible for pre-existing defects, concealed conditions or approvals that are outside our confirmed scope. Any additional chargeable work requires customer approval before proceeding.

9. Warranty and service requests

Both ceiling cloth drying racks and invisible safety nets include a 12-month warranty from the installation date for manufacturing or installation defects under normal use. To request warranty support, contact us with your name, installation address, installation date, issue description and photographs where available. We may inspect the site before deciding the appropriate remedy. The warranty excludes accidental damage, misuse, overloading, unauthorised repairs or modifications, building defects, natural events, normal wear and tear, and issues outside the installed product or confirmed work scope.

10. Rescheduling, cancellation and refunds

Please contact us as early as possible if you need to reschedule a site visit or installation. If an order is cancelled after materials have been ordered, customised, dispatched or work has begun, the advance may be adjusted against the actual costs incurred, materials committed and work completed, subject to applicable law. Any eligible balance refund will be processed after the order is reviewed.

11. Delays and events beyond our control

Installation dates and completion times are estimates. We are not responsible for delay or non-performance caused by weather, traffic, supplier delay, shortage of materials, safety concerns, restricted access, government action, power interruption, building restrictions, labour disruption or another event reasonably beyond our control. We will make reasonable efforts to reschedule the work.

12. Liability

To the maximum extent permitted by applicable law, Mr. Perfect Home Tech is not liable for indirect, incidental, special or consequential loss, loss of use, loss of profit, or loss arising from pre-existing or concealed site conditions. Our aggregate liability for a confirmed order will not exceed the amount actually paid to us for that order. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

13. Website enquiries and WhatsApp

The contact form prepares an enquiry that you choose to send through WhatsApp. Please provide accurate information. We use the details you share to respond to your enquiry, arrange a site visit and discuss the requested product. See our Privacy Policy for more information.

14. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to mandatory consumer-protection rights and the jurisdiction of competent consumer commissions or courts under applicable law, courts in Nashik, Maharashtra will have exclusive jurisdiction over disputes arising from these terms or a confirmed order.

15. Changes and contact

We may update these terms when our services or operating practices change. The latest version will be published on this page with its effective date.